Background Live Chat Tech
There is no reason live chat should not be simple. Live Chat Tech
It’s about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more prospects.
You are not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers fast.
So let us take a deeper look to the live chat platform to know who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has normally positive evaluations. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the app is simple to set up and navigate due to its user-friendly interface. They also enjoy how the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within moments of communicating through the program. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your visitors. By way of example, if you are sitting on the Chat backend you’ve got the ability to view which users are surfing your website in real time. So if someone is looking at a pair of shoes that you sell on your site, you know exactly what to begin speaking about, and you have the instruments for creating canned responses for specific parts of your site. Live Chat Tech
The obvious start to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each of the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like before, during and following the conversation. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the go. By way of example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is continually managed, as it functions just like texting from the cell phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you will find for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is filled with information about how to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email support in-app and about the website for all plans. Live Chat Tech
Pure Chat does not have a free trial. However, you don’t need one at all, since the provider offers a strong free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, one website, unlimited chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and the capacity to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can help you keep expenses down. In this article, we share with you a few answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who are not satisfied with their services. Read the following directions to learn the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s important that the software integrates with other applications your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big support groups. Live Chat Tech