Introduction Live Chat Technical Support
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and having live chat available on your site is a process which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Technical Support
The Live chat program itself is much more involved than your average customer. You will be able to see each of those visitors which are on your site at any particular time, as well as their own IP address, their own referral source, their regional time, operating system and much more. While some of the info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It looks like it is packed with ads, except it’s only a website version of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving agents. Another representative can follow-up the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat Technical Support
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock image which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character here might have no impact on customer service on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your ideal alternative or each the plans. They provide 3 plans — little company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info gives you an insight into what clients are searching for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you may find there what you need to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (outside of further operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Live Chat Technical Support