Why choose Crisp? Live Chat & Ticket Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right choice for your business and startup as well. You may know how to compare live chats and which metrics might be important for you also. Live Chat & Ticket Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we attempted had this feature, a few at higher price tagsothers together with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to earn contact with them all. Unlimited contacts was what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do in Storyblokwe don’t wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics people live talks provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we like to send specific mails to particular target groups and : we really like the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of options ), or you might go for a single seat for every team member. Since we like to have this personal approach to our clients the idea of using one account for the entire group was dropped instantly. We’ve begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for testing. Live Chat & Ticket Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they work and perform together with Slack. We analyzed some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you are able to handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade programs and feature with the highest tier plans, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of that pricey”ending” and those attribute we did not need but would need to pay for. We are pleased to say that we believe we got the best match for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We could have had the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we would and do recommend it to all of customers that are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are glad that we made that decision. If you have a question or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Live Chat & Ticket Software