Why choose Crisp? Live Chat To Improve English
In this article I’ll cover our Experience with Crisp, why we changed, and how it is possible to make the right choice for your company and startup too. You may know how to compare live talks and that metrics might be significant for you too. Live Chat To Improve English
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing appears to outperform the benefit. So our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others combined with a poorly implemented search feature, therefore the history was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake once. We can not limit on the connections we make because we really wish to earn contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblok, we do not want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Intriguing, it is something that you can control. You could choose one account for the whole team (which is cheap with most solutions), or you might go for a single seat for each team member. Since we like to have this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have begun to compare the first paid plan contrary to most of the high tier plans to see how the cost scales . The highest prices we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was great for analyzing. Live Chat To Improve English
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for the customers. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower tier programs and attribute together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those attribute we did not need but might need to cover. We are glad to state that we believe we have the best match for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all clients who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you’ve got a question or want to tell us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat To Improve English