Introduction Live Chat Tool For Website
Let’s start with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Tool For Website
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, available from the app’s sidebar — there territory each of the incoming requests from your customers. Then, we have a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the right and it’s useful when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about each of the people on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You have only two strategies: one is quite basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Live Chat Tool For Website
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will definitely find it rather convenient.
If that is not enough, They are throwing an API for programmers, that’s the whole documentation developers can use if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer service.
In terms of the Plan, The whole site looks really nice and that I can even say that UX doesn’t lack in that section. There is one thing that confused me when I had been on the main site , I clicked on the conversation window three times, until I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For companies who’re searching for a basic live chat solution, it actually does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and providing different plans with a larger range of attributes To meet their future customers. Live Chat Tool For Website