Background Live Chat Tool
There is no reason live chat shouldn’t be simple. Live Chat Tool
It is about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a far too intimidating interface using tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more prospects.
You’re not likely to locate anything crazy with this particular tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat platform to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has normally favorable ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user friendly interface. They also like how the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable review of Chat on G2 Crowd said they were in a position to persuade customers to commit to a buy within moments of communicating via the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. By way of example, if you’re sitting on the Pure Chat backend you have the capability to view which users are surfing your website in real-time. So if someone is considering a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you have the instruments for creating canned answers for certain components of your site. Live Chat Tool
The obvious beginning to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your site before, the representative about the backend sees all of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and after the dialog. Don’t hesitate to modify about colours, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the chance to decide on the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who would love to handle live chats while on the go. For instance, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the chats, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is continually managed, since it works like texting from your phone.
The coverage is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. You can track your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information about the best way best to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks like you’ll need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and on the website for many plans. Live Chat Tool
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider offers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of characteristics you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, one site, boundless chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growing — For $100 per month you receive everything from the former plan and service for ten users, five websites, an infinite chat history and the ability to remove the Chat branding.
We like the Free program for people simply testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can help you keep down expenses. In this report, we discuss with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read the following directions to learn the cancelation terms and other specifics.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with big support groups. Live Chat Tool