Why choose Crisp? Live Chat Tools For Website
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the right choice for your business and startup too. You will know how to compare live talks and that metrics might be significant for you also. Live Chat Tools For Website
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), here the cost scaling was interesting. All live chats we attempted had that attribute, some at higher price tags, others together with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can’t limit on the connections we create because we actually wish to earn contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do in Storyblok, we do not wish to limit the consumer to the usage of this machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those causes are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live chats offer. To be honest, we’re not sending many emails, because we hate spam on our side. So we want to send specific mails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of agents
The broker seats is kinda Interesting, it’s something that you can control. You could choose one account for the entire team (which can be cheap with most options ), or you could go for a single chair for each team member. Since we like to get that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier programs to observe the way the price scales again. The greatest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was excellent for testing. Live Chat Tools For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added most of our tools – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides one channel to answer to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. That is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The last few points you saw that we compared the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those feature we didn’t need but would need to cover. We are pleased to say that we think we have the best fit for us, perhaps it will fit as well for you. We found that the listing of 8 facets above is all you want to locate your own best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all customers that are searching for a live chat . We’ve updated to the Crisp unlimited plan some time ago, and are glad that we made that choice. In case you’ve got a query or want to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Live Chat Tools For Website