Why Select Crisp? Live Chat Translation Software
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your business and startup too. You will know how to compare live talks and that metrics could be important for you too. Live Chat Translation Software
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity and the pricing seems to outperform the advantage. Our decision was clear at the moment: we had to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we create because we actually wish to make contact with them all. Endless contacts was what we were looking for (in a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do in Storyblok, we do not want to limit the user to the use of the machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should be able to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we like to send certain mails to specific target groups and : we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you might go for a single chair for each team member. Since we like to have that personal approach to our clients the idea of using one account for the whole group was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier plans to see how the cost scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for testing. Live Chat Translation Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools – so we focused on how they operate and function with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we compared the lower tier plans and attribute together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”end” and those attribute we did not need but would have to cover. We are glad to say we think we have the best fit for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to find your own best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had exactly the same experience with other live discussions too, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of customers who are looking for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. If you’ve got a query or want to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Translation Software