Why choose Crisp? Live Chat Translation Software Free
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right choice for your company and startup too. You will understand how to compare live chats and which metrics could be significant for you also. Live Chat Translation Software Free
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their attention from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not available. With Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do at Storyblok, we do not want to restrict the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This component can be found in all options we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics those live talks provide. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it is something that you can control. You could choose 1 accounts for the entire group (which can be cheap with the majority of options ), or you could go for one chair for each team member. Since we want to get this personal approach to our clients the idea of using one account for the whole group was dropped instantly. We’ve started to compare the very first paid program against the majority of the high tier programs to observe how the price scales . The greatest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for testing. Live Chat Translation Software Free
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we focused on how they work and function together with Slack. We analyzed some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier programs and feature with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but might need to cover. We’re glad to state that we believe we got the very best match for us, perhaps it will fit as well for you. We saw the list of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had the same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and do recommend it to all of clients that are searching for a live discussion themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you’ve got a query or wish to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Translation Software Free