Introduction Live Chat Travel Agent
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party client. There are many customizable facets of this tool, and having live chat available on your site is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Travel Agent
The Live chat program is much more involved than your average customer. You will have the ability to see every one of the visitors which are on your site at any given time, as well as their own IP address, their referral source, their local time, operating system and much more. While some of the info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a site which seems somewhat old fashioned. It seems like it is full of ads, except it is just a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving representatives. The other agent can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Travel Agent
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or all the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you might discover there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All features (out of further operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of the offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Live Chat Travel Agent