Overview Live Chat Typing Test
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Live Chat Typing Test
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There’s the Inbox part, available from the app’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their data this convenient little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about each of the folks on our site.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have only two strategies: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Live Chat Typing Test
A nice addition that they Offer is what they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying clients on the website, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your customers are spending a lot of time searching through your store on mobile, they will surely find it rather convenient.
In case that is not sufficient, They are throwing an API for programmers, which is the entire documentation developers can use if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the level of your customer services.
In terms of the Plan, The whole website looks really nice and that I can also say that UX doesn’t lack in that section. There’s 1 thing that confused me when I was on the primary site , I clicked on the conversation window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For companies who’re looking for a standard live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they offer, and I believe They’ll be scaling and providing other plans using a larger selection of features To meet their future clients. Live Chat Typing Test