Why choose Crisp? Live Chat Video Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect choice for your business and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Live Chat Video Software
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live chats we attempted had that feature, a few at higher price tags, others together with a badly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many clients will talk with us?” – and that was incorrect – we made that mistake once. We can not restrict on the connections we make because we really wish to make contact with them all. Endless contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblok, we do not wish to restrict the consumer to the usage of this system (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a good way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live talks provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send specific emails to specific target groups and again: we really like the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with most options ), or you could go for one seat for each team member. Since we like to get this personal approach to our customers the notion of using one accounts for the whole team was dropped immediately. We’ve started to compare the first paid plan contrary to the majority of the high tier programs to observe how the price scales again. The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for testing. Live Chat Video Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We tested some of them and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and attribute together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we did not need but would need to pay for. We are pleased to state that we believe we got the very best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are looking for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that decision. If you’ve got a query or want to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat Video Software