Why Select Crisp? Live Chat Web Free
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the perfect decision for your company and startup as well. You will understand how to compare live talks and that metrics could be significant for you also. Live Chat Web Free
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others together with a badly implemented search feature, therefore the history was not accessible. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the connections we create because we really want to make contact with them all. Endless contacts was what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblok, we do not wish to restrict the user to the use of this machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in most solutions we analyzed and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should have the ability to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we also hate spam on our side. So we want to send certain mails to particular target groups and : we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something you can control. You could choose one account for the entire group (which is cheap with the majority of options ), or you could go for one seat for each team member. Since we want to have that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to see the way the cost scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free strategy permitted 2 agents, which was great for analyzing. Live Chat Web Free
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was completed in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower grade programs and feature with the highest tier programs, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”end” and those attribute we didn’t need but might have to pay for. We’re pleased to state that we think we have the best fit for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we would and do recommend it to all of customers who are looking for a live discussion themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful we made that decision. If you have a question or wish to tell us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Web Free