Intro Live Chat Web
There is no reason live chat shouldn’t be easy. Live Chat Web
It’s about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small companies provide instant replies and convert more leads.
You are not going to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers quickly.
So let’s take a deeper look into the live chat platform to understand who it is ideal for and which of the features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has generally positive ratings. We also shared its available pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to setup and navigate because of its user friendly interface. They also like how the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd stated they have been able to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. By way of example, if you are sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your site in real-time. So if someone is looking at a pair of sneakers you sell on your website, you understand exactly what to begin talking about, and you have the instruments for making canned answers for certain parts of your site. Live Chat Web
The obvious start to this particular review is the true chat interface. Does it feel useable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and following the dialog. Feel free to modify around colours, set causes for when the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d love to manage live chats while on the move. For instance, if you have to leave the office but still want to give the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are taken over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who’s on your website in real-time. Your customer service is continually managed, since it functions just like texting from your cell phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is filled with advice on how to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and about the web site for many plans. Live Chat Web
Pure Chat does not have a free trial. However, you do not want one at all, because the provider delivers a solid free plan that you can continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free bundle.
Let us Look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, unlimited chats each month, a 1 day chat history and native cellular programs.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that can help you keep down expenses. In this article, we discuss with you some answers from small business owners who use these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and small operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for companies with big aid groups. Live Chat Web