Why choose Crisp? Live Chat Website Free Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right choice for your company and startup as well. You may know how to compare live chats and which metrics might be important for you too. Live Chat Website Free Software
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our decision was clear at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), also here the cost scaling was intriguing. All live chats we tried had this feature, a few at higher price tags, others combined with a poorly implemented search feature, and so the background wasn’t accessible. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we make because we really wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do at Storyblok, we don’t wish to restrict the user to the usage of this system (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one accounts for the whole team (which can be cheap with most solutions), or you might go for one chair for each team member. Since we want to have this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to see the way the cost scales again. The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for analyzing. Live Chat Website Free Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users using a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower tier programs and feature together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those feature we didn’t need but would have to cover. We are pleased to state that we believe we got the best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all customers who are looking for a live chat . We have upgraded to the Crisp endless plan some time ago, and are glad we made that decision. In case you’ve got a query or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us with Crisp! Live Chat Website Free Software