Introduction Live Chat Website List
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Live Chat Website List
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see how many measures are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, accessible from the app’s sidebar — there territory each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can immediately check their data — this handy little attribute is put on the right and it’s useful when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about all the people on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable chat in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Website List
A nice addition that they Provide is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer service.
In terms of the design, The whole website looks very nice and I may even say that UX doesn’t lack in that department. There’s 1 thing that confused me though: when I had been on the main site I clicked on the conversation window three times, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that if I needed something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who’re searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and supplying other plans with a larger range of features To satisfy their future customers. Live Chat Website List