Why Select Crisp? Live Chat Website Plugin
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right decision for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Live Chat Website Plugin
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had that feature, some at higher price tagsothers together with a badly implemented search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we create because we really wish to make contact with all of them. Endless contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the identical way we do in Storyblok, we do not wish to limit the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. So we want to send specific emails to specific target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Interesting, it is something that you can control. You could choose one account for the entire group (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we want to have that personal approach to our clients the idea of using one account for the entire group was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier programs to see the way the price scales again. The highest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Live Chat Website Plugin
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they work and function with Slack. We tested some of these and many are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp really Ships with the attention on such chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade plans and attribute together with the highest tier programs, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those attribute we did not need but would need to cover. We are pleased to say we believe we got the very best match for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all customers that are looking for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to inform us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat Website Plugin