Summary Live Chat Website Plugin
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Live Chat Website Plugin
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many steps are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available in the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors department, informing us about all the people on our site.
Speaking of traffic on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (that, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it’s not very scalable. You have only two plans: one is very basic and the other one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Live Chat Website Plugin
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo will not make you switch between the apps to reply. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer services.
In terms of the design, The entire site looks really nice and that I can even say that UX does not lack in that department. There is 1 thing which confused me when I was on the main site I clicked on the conversation window three times, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who are searching for a standard live chat solution, it truly does come for a fair price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are Excellent in what they offer, and I think They will be scaling and supplying different programs with a wider range of attributes To meet their future customers. Live Chat Website Plugin