Overview Live Chat Website Plugin
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and having live chat available on your own site is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Website Plugin
The Live chat app is much more involved than your normal customer. You will have the ability to see each of those visitors that are on your site at any given time, as well as their own IP address, their referral origin, their local time, operating system and much more. Though some of this info will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a website which looks a little old fashioned. It looks like it’s packed with advertisements, except it is just a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving representatives. Another representative can follow the situation and answer within minutes. It is useful when an agent doesn’t have the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Website Plugin
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character too. The movie tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer service on your website, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two months, every six months and yearly. Paying annually is your best option or all of the plans. They offer 3 plans — little business with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info provides you an insight into what clients are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you may find there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Live Chat Website Plugin