Introduction Live Chat Website
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own site is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Website
The Live chat app is a great deal more involved than your normal client. You’ll be able to observe every one of the visitors which are on your site at any given time, in addition to their IP address, their referral origin, their local time, operating system and a whole lot more. While some of the info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks somewhat old fashioned. It looks like it’s full of advertisements, except it is only a site version of ProvideSupport. If you wont let that bother you too much, you may read the next steps that you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between agents. Another agent can follow the situation and reply within seconds. It is helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat Website
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the impression that everything there does not have any character as well. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might not have any impact on customer service on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or all of the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight in what customers are searching for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of further operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period if you’d like to continue from that point. Live Chat Website