Why choose Crisp? Live Chat Website Software
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Live Chat Website Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are searching for quality service and not quantity as well as the pricing seems to outperform the benefit. Our decision was clear at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we attempted had this attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we want?
We attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can not restrict on the connections we create because we really wish to make contact with them all. Endless contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do at Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we would like to scale as their staff scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for more than 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. So we want to send specific mails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Interesting, it is something you can control. You could choose one account for the entire group (which can be cheap with most solutions), or you could go for one seat for each team member. Since we like to get that personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We’ve begun to compare the first paid plan contrary to the majority of the high tier plans to see the way the cost scales again. The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Live Chat Website Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. Which is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower tier plans and attribute with the highest tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”ending” and those feature we didn’t need but might need to cover. We’re pleased to say we think we got the best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 aspects above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of customers that are looking for a live discussion themselves. We have updated to the Crisp endless plan some time ago, and are thankful that we made that choice. In case you have a query or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Live Chat Website Software