Why Select Crisp? Live Chat Website Software Free
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect decision for your business and startup as well. You will understand how to compare live chats and which metrics might be important for you also. Live Chat Website Software Free
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had this feature, a few at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t accessible. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we create because we actually want to make contact with all of them. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblokwe do not want to limit the consumer to the use of the machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it is something you can control. You could choose one account for the whole group (which can be cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to have that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to observe the way the price scales again. The highest costs we found were about ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was excellent for testing. Live Chat Website Software Free
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower grade programs and attribute together with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those attribute we did not need but would have to pay for. We are pleased to say that we think we got the best match for us, maybe it will fit as nicely for you. We saw the list of 8 facets above is all you need to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all of customers that are searching for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you’ve got a question or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat Website Software Free