Introduction Live Chat Website Software
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Live Chat Website Software
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is I could see just how many measures are still left. Following is a fast preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There’s the Inbox section, accessible from the app’s sidebar — there land each of the incoming requests from your clients. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their information this handy little feature is placed on the right and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, telling us about all of the people on our site.
Speaking of visitors Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Website Software
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the apps to reply. All messages from social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will surely find it rather convenient.
If that’s not sufficient, They are throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the level of your customer service.
In terms of the design, The whole site looks really nice and that I may even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I had been on the main site I clicked on the conversation window three days, before I realized that I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other plans with a wider range of features To meet their future customers. Live Chat Website Software