Overview Live Chat Website Template
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable facets of this particular tool, and using live chat which can be found on your own website is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Website Template
The Live chat program is much more involved than your normal customer. You’ll be able to see each of those visitors that are on your site at any particular time, as well as their own IP address, their referral origin, their regional time, working system and much more. While some of the information is going to be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re brought to a site that looks somewhat old fashioned. It seems like it’s packed with advertisements, except it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, such as customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Website’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions involving representatives. Another agent can follow-up the case and reply within seconds. It’s useful when an agent does not possess the knowledge to address the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Website Template
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — little business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information provides you an insight in what customers are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old look of the program, you might discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of billing and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Live Chat Website Template