Overview Live Chat Widget Code
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Live Chat Widget Code
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There is the Inbox part, available in the program’s sidebar — there territory all the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information this convenient little attribute is put on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Live Chat Widget Code
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their number and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to reply. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
If that is not sufficient, They’re throwing an API for programmers, that’s the entire documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the quality of your customer service.
Concerning the design, The entire website looks really nice and that I may also say that UX does not lack in that department. There’s 1 thing which confused me when I had been on the primary site , I clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a basic live chat option, it actually does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They will be scaling and supplying other programs with a larger selection of attributes To meet their future customers. Live Chat Widget Code