Why choose Crisp? Live Chat Widget
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your company and startup as well. You may know how to compare live talks and that metrics could be significant for you too. Live Chat Widget
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity and the pricing appears to outperform the benefit. So our choice was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly executed search feature, therefore the history was not accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will talk with us” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we create because we actually wish to make contact with them all. Endless contacts was what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do in Storyblok, we don’t wish to limit the consumer to the usage of this machine (eg. Content entrances or contacts), we would like to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we want to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 account for the whole group (which can be cheap with most options ), or you might go for a single chair for every team member. Since we want to have that personal approach to our customers the notion of using one accounts for the entire group was dropped immediately. We have started to compare the very first paid plan against the majority of the high tier programs to observe the way the price scales . The greatest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for analyzing. Live Chat Widget
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we focused on how they work and function together with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the focus on such chat experience for your customers. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower grade programs and feature together with the maximum tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we did not need but would need to pay for. We are pleased to say we believe we got the very best fit for us, maybe it will fit as nicely for you. We saw that the list of 8 facets above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all customers who are searching for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you have a query or want to inform us about your adventure with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Live Chat Widget