Overview Live Chat Widget For Website
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat Widget For Website
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox section, available in the app’s sidebar — there land all the incoming requests from the clients. Then, we have a section Chats, where you are able to see your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about each the folks on our website.
Speaking of traffic Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Widget For Website
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the apps to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will definitely find it rather convenient.
In case that’s not enough, They’re throwing an API for programmers, that’s the whole documentation programmers can use if they would like to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they’ve been on the industry only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports which track the quality of your customer services.
Concerning the Plan, The whole website looks very nice and I can also say that UX does not lack in that department. There is one thing that confused me when I was on the primary website, I clicked on the conversation window three days, until I realized that I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat option, it actually will come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it is going to be just perfect For you? I think that they are Excellent in what they provide, and I think They will be scaling and providing different programs using a wider selection of attributes To meet their future customers. Live Chat Widget For Website