Summary Live Chat Widget
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Live Chat Widget
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, available from the app’s sidebar — there territory each the incoming requests from the customers. Then, we have a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Live Chat Widget
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in contact with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the programs to reply. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on cellular, they will definitely find it rather convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the entire documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that monitor the level of your customer services.
Concerning the design, The entire website looks very nice and that I can also say that UX does not lack in that department. There is one thing that confused me though: when I had been on the primary website, I clicked on the chat window three days, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that whenever I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a standard live chat option, it actually does come for a reasonable price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I think They’ll be scaling and supplying other plans using a larger range of features To meet their future clients. Live Chat Widget