Intro Live Chat Widget
There is no motive live chat should not be easy. Live Chat Widget
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more prospects.
You are not likely to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with clients who want answers quickly.
So let us have a deeper look to the live chat platform to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat program which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s generally favorable ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a buy within moments of communication through the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Chat backend you have the ability to view which users are browsing your website in real time. So if someone is considering a pair of sneakers you sell on your website, you know precisely what to start speaking about, and you even have the tools for creating canned responses for specific parts of your website. Live Chat Widget
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your site before, the representative on the backend sees all of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like prior to, during and following the dialog. Feel free to change about colors, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who would like to manage live chats while on the go. For instance, if you have to leave the office but still want to give the best support out there, you won’t have to fret about it using a mobile program.
Pretty much all of the features you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually executing the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer support is continually handled, as it functions like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you will discover for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is filled with information on how best to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email support in-app and on the website for many programs. Live Chat Widget
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the provider offers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of characteristics that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 site, unlimited chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free program for people just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to learn more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can assist you in keeping down expenses. In this report, we share with you some answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read these directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat program, it’s essential that the software integrates with other software your business is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large aid teams. Live Chat Widget