Why Select Crisp? Live Chat With
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the right decision for your company and startup too. You will understand how to compare live talks and that metrics might be important for you also. Live Chat With
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at the moment: we needed to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), here the cost scaling was interesting. All live talks we attempted had that attribute, a few at higher price tags, others combined with a poorly implemented search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can not limit on the connections we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do at Storyblok, we do not wish to limit the consumer to the use of this system (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in most options we tested and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content according to some metrics people live chats provide. To be honest, we’re not sending many emails, because we hate spam on the side. Therefore we like to send certain emails to specific target groups and : we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is kinda Intriguing, it’s something that you can control. You could choose one account for the whole team (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we want to get this personal approach to our clients the idea of using one account for the whole group was dropped immediately. We’ve started to compare the very first paid plan against the majority of the high tier programs to see how the price scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat With
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our resources already – so we focused on how they work and perform with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to reply to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we contrasted the lower grade plans and feature together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we did not need but would have to pay for. We’re pleased to state that we think we got the best match for us, perhaps it will fit as well for you. We saw the listing of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all clients who are looking for a live discussion . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. In case you have a question or want to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us with Crisp! Live Chat With