Introduction Live Chat With Insurance Agent
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and having live chat available on your own website is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat With Insurance Agent
The Live chat program itself is a great deal more involved than your average client. You’ll be able to observe each of those visitors which are on your website at any particular time, in addition to their IP address, their referral source, their local time, operating system and a whole lot more. Though some of this information is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a website which looks a little old fashioned. It looks like it’s full of ads, except it is only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s emblem. You can also put in your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between agents. Another representative can follow the case and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Live Chat With Insurance Agent
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer service on your website, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information gives you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you might find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of their offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period if you’d like to continue from there. Live Chat With Insurance Agent