Background Live Chat With
There is no reason live chat shouldn’t be easy. Live Chat With
It is all about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite easy to communicate with customers who want answers fast.
So let us take a deeper look into the live chat system to know who it’s best for and all of those features are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive evaluations. We also shared its own available pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to set up and navigate due to its user friendly interface. They also like how the tab switches into an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a buy within moments of communication through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can monitor your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your site in real-time. So if somebody is looking at a pair of shoes that you sell on your site, you understand precisely what to start speaking about, and you have the tools for creating canned responses for certain parts of your site. Live Chat With
The obvious beginning to this particular review is the true chat interface. Does this feel useable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like prior to, during and following the conversation. Feel free to change about colours, set causes for when the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to manage live chats while on the go. By way of example, if you need to leave the office but still want to give the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your availability, managing transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real time. Your customer service is continually managed, since it works like texting from the phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides amazing graphs and vision for viewing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. For example, a blog is provided for reading about updates and suggestions, while the Guides page is filled with information on the best way best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email support in-app and about the website for all plans. Live Chat With
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider delivers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features you don’t get together with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for one user, 1 website, boundless chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for people just testing out the machine, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Have a look at this article to learn more about how using a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can assist you in keeping down expenses. In this article, we share with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat program, it is important that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big support groups. Live Chat With