Intro Live Chat With Someone
There is no reason live chat shouldn’t be simple. Live Chat With Someone
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small businesses deliver instant answers and convert more leads.
You’re not going to find anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who want answers quickly.
So let’s have a deeper look into the live chat platform to understand who it’s ideal for and which of those attributes are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has normally positive evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is simple to setup and navigate due to its user-friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that this makes it hard to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time depends on how well you can monitor your visitors. For example, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your site in real-time. So if someone is considering a pair of sneakers that you sell on your website, you know precisely what to start talking about, and you even have the instruments for making canned answers for certain components of your site. Live Chat With Someone
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and after the conversation. Feel free to change about colours, set triggers for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the move. By way of instance, if you need to leave the workplace but still wish to give the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile programs. You have settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is continually handled, as it works like texting from the phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is provided for studying about updates and tips, while the Guides page is full of advice about how to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email service in-app and on the web site for all plans. Live Chat With Someone
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider offers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats per month, a one day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten users, five websites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free program for individuals simply testing out the system, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is essential that the program integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of products and one rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big support groups. Live Chat With Someone