Intro Live Chatbot Artificial Intelligence
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your website is a process which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chatbot Artificial Intelligence
The Live chat program is much more involved than your average client. You will have the ability to observe each of those visitors that are on your website at any particular time, in addition to their IP address, their own referral origin, their local time, operating system and a whole lot more. Though some of this information will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website which seems a little old fashioned. It seems like it is full of ads, except it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you can read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between agents. The other agent can follow-up the situation and reply within seconds. It’s helpful when an agent does not have the knowledge to solve the instance. Thanks to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chatbot Artificial Intelligence
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock picture which gives you the belief that everything there does not have any character too. The video tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no effect on customer support on your website, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is the best alternative or all the plans. They provide 3 plans — small business with 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are looking for. You have a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you need to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you if you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your website, our best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from that point. Live Chatbot Artificial Intelligence