Introduction Live Chats Now
There’s no reason live chat shouldn’t be easy. Live Chats Now
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more prospects.
You are not likely to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather easy to communicate with customers who want answers fast.
So let us take a deeper look to the live chat system to understand who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Pure Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within moments of communicating via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your traffic. For example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of shoes you sell on your site, you understand exactly what to begin speaking about, and you have the tools for making canned responses for specific components of your website. Live Chats Now
The obvious beginning to this particular review is that the actual chat interface. Does it feel useable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box looks like prior to, during and following the dialog. Feel free to change about colours, set causes for as soon as the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.
You have the chance to go with the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who’d love to manage live chats while on the go. For instance, if you need to leave the workplace but still want to give the best support out there, you won’t have to fret about it with a mobile program.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your site in real time. Your customer service is constantly handled, as it works like texting from the cell phone.
The coverage is one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you will find for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is filled with information about the best way to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email support in-app and about the web site for all programs. Live Chats Now
Pure Chat does not have a free trial. But you do not want one at all, because the provider delivers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get together with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one site, unlimited chats per month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten consumers, five websites, an infinite chat history and also the ability to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how using a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may help you keep down expenses. In this report, we discuss with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is important that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with large aid teams. Live Chats Now