Introduction Live Chatter
There’s no reason live chat should not be simple. Live Chatter
It is all about connecting with your clients and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more prospects.
You are not going to find anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers fast.
So let’s have a deeper look into the live chat system to understand who it’s ideal for and all of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, full chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally positive ratings. We also shared its accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within minutes of communicating via the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real-time. So if someone is looking at a pair of sneakers you sell on your site, you know exactly what to start talking about, and you even have the instruments for making canned answers for certain parts of your website. Live Chatter
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (where the talks come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a conversation box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like before, during and after the conversation. Don’t hesitate to change about colours, set causes for when the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the chance to go with the default stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the go. For instance, if you have to leave the office but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features that you would find on the normal dashboard are carried over to the cellular programs. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is continually handled, as it functions like texting from the phone.
The reporting is just one of the strongest parts of Pure Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than some of the other solutions you will find for live chat. By way of example, a blog is provided for studying about updates and suggestions, while the Guides page is full of information on how to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also offer email service in-app and on the web site for all programs. Live Chatter
Pure Chat does not have a free trial. But you do not want one at all, because the company delivers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for a single user, one site, boundless chats per month, per one day chat history and native mobile programs.
Starter — For $20 a month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten consumers, five sites, an unlimited chat history and also the ability to remove the Chat branding.
We like the Free program for people just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can assist you in keeping expenses down. In this report, we discuss with you some responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
When choosing a live chat program, it is important that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with large aid groups. Live Chatter