Intro Live Chattin
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable aspects of the tool, and using live chat available on your website is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chattin
The Live chat app is much more involved than your normal customer. You’ll be able to see each of the visitors that are on your website at any given time, as well as their own IP address, their referral origin, their local time, operating system and a whole lot more. Though some of this info is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are brought to a site which looks somewhat old fashioned. It looks like it’s packed with ads, except it is just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat appears more personal. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions involving representatives. The other agent can follow the situation and reply within minutes. It is helpful when an agent does not have the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chattin
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is your ideal option or each of the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight in what customers are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the program, you may discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (out of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and service that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat option on your website, our very best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Live Chattin