Introduction Live Com Chat
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Live Com Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available from the app’s sidebar — there territory each the incoming requests from the customers. Then, we’ve got a section Chats, where you can view your existing conversations. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little feature is put on the correct and it’s invaluable when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about each the folks on our website.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Live Com Chat
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the customer can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the programs to reply. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer service.
Concerning the design, The whole website looks really nice and I may also say that UX does not lack in that department. There is one thing which confused me when I had been on the primary website, I clicked on the conversation window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I believe They will be scaling and providing different plans using a larger range of attributes To satisfy their future customers. Live Com Chat