Overview Live Com Download
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat available on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Com Download
The Live chat program is a great deal more involved than your average customer. You will be able to see each of those visitors that are on your website at any particular time, as well as their own IP address, their own referral origin, their local time, working system and much more. Though some of this information will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re brought to a website which seems a little old fashioned. It looks like it is packed with advertisements, but it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you should take, such as customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing chats involving agents. The other representative can follow-up the case and answer within seconds. It’s helpful when an agent does not possess the knowledge to address the case. Thanks to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Com Download
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you might discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support will not continually harass you if you don’t take advantage of their offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from there. Live Com Download