Introduction Live Com Messenger
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and using live chat which can be found on your website is a process which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Com Messenger
The Live chat program itself is a great deal more involved than your normal client. You’ll have the ability to see each of those visitors that are on your website at any particular time, as well as their IP address, their own referral origin, their local time, operating system and much more. While some of this information will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a site that looks a little old fashioned. It looks like it is packed with ads, but it is only a website edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. It is also possible to add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats between representatives. The other agent can follow-up the situation and reply within minutes. It’s helpful when an agent does not possess the knowledge to solve the case. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Com Messenger
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your site, it certainly discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and annually. Paying annually is your ideal alternative or all of the plans. They offer 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight into what clients are looking for. You have tons of customization options that you may use in your chat.
If you’re not bothered by A little old look of the application, you may find there what you want to give customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All features (out of additional operators) could be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period whether you would like to continue from that point. Live Com Messenger