Intro Live Com Support Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable aspects of this particular tool, and having live chat available on your website is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Com Support Chat
The Live chat program is much more involved than your average customer. You will be able to observe each of the visitors that are on your site at any given time, in addition to their IP address, their own referral origin, their regional time, working system and a whole lot more. While some of the info is going to be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re attracted to a website that seems a little old fashioned. It looks like it is full of advertisements, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you should take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between representatives. The other representative can follow-up the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Com Support Chat
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character as well. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is your ideal option or all of the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your chat.
If you are not bothered by A little old expression of the application, you might find there what you need to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Live Com Support Chat