Summary Live Computer Help Chat Free
Let’s start with JivoChat’s home page. As a major fan of green and that’s linked to character, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Live Computer Help Chat Free
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see how many steps are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory each the incoming requests from your customers. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their information — this handy little feature is put on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all the people on our site.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they wish to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer service.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Live Computer Help Chat Free
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks appear right in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the quality of your customer service.
In terms of the Plan, The entire site looks really nice and I can even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I was on the main site I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who are searching for a basic live chat solution, it actually will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they offer, and I think They will be scaling and supplying other plans with a wider selection of attributes To meet their future clients. Live Computer Help Chat Free