Introduction Live Connected Live Chat
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Live Connected Live Chat
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, accessible from the program’s sidebar — there land all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data — this handy little feature is placed on the correct and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Live Connected Live Chat
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks look right in the JivoChat desktop and/or mobile program.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your store on mobile, they will surely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports which track the level of your customer service.
In terms of the Plan, The entire site looks really nice and I may also say that UX does not lack in that department. There is one thing that confused me when I was on the main websiteI clicked on the conversation window three days, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and providing different programs with a larger selection of features To meet their future clients. Live Connected Live Chat