Introduction Live Customer Chat
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their emblem and green background instantly made me feel calm. Well playedJivoChat! Live Customer Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, available in the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you are able to see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information — this convenient little attribute is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all of the people on our site.
Speaking of visitors on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You have just two plans: one is quite basic and the other one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Live Customer Chat
A nice addition that they Provide is that which they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is convenient for accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to reply. All messages from social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a great deal of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that’s not enough, They are throwing an API for developers, which is the whole documentation developers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
In terms of the design, The whole site looks really nice and I can also say that UX does not lack in that department. There’s one thing which confused me though: when I was on the main website, I clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who are looking for a basic live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and providing different programs with a wider selection of attributes To meet their future clients. Live Customer Chat