Intro Live Customer Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Live Customer Chat
The Live chat program itself is a great deal more involved than your average customer. You will have the ability to observe every one of those visitors which are on your site at any given time, as well as their IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of the info will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You are brought to a site which looks somewhat old fashioned. It seems like it’s full of advertisements, but it’s just a site version of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you should take, like customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. Another agent can follow-up the case and answer within minutes. It is useful when an agent doesn’t possess the knowledge to address the case. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Customer Chat
Provide Support Cons
I am not an avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the main page is a Stock picture which gives you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your site, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to continue from there. Live Customer Chat