Introduction Live Customer Chat
There’s no reason live chat shouldn’t be simple. Live Customer Chat
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat system to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its features include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is simple to setup and navigate due to its user friendly interface. They also like the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within minutes of communicating via the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. For example, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your website in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to begin speaking about, and you have the tools for creating canned responses for specific parts of your website. Live Customer Chat
The obvious beginning to this particular review is the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (where the talks come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes in, and you’ll be able to schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and following the conversation. Don’t hesitate to modify about colours, set causes for as soon as the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the chance to go with the default stylings (which is nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who would love to handle live chats while on the move. By way of example, if you have to leave the office but still want to provide the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile programs. You have settings for actually executing the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer service is constantly managed, as it functions like texting from your cell phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and imagery for seeing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you will discover for live chat. For instance, a blog is provided for reading about updates and tips, while the Guides page is full of information on the best way to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are possible and they also provide email support in-app and about the website for all plans. Live Customer Chat
Pure Chat does not have a free trial. However, you do not need one at all, because the company delivers a strong free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a one day chat history and native cellular apps.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and support for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the previous plan and service for ten users, five sites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free program for people simply testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep down expenses. In this article, we discuss with you some responses from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients who are not satisfied with their services. Read these directions to find out the cancelation terms and other details.
Can agents use mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android to allow agents to react to clients’ queries from anyplace.
Popular Software Connections
When choosing a live chat program, it’s important that the software integrates with other software your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a couple of products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with big aid teams. Live Customer Chat