Intro Live Customer
There is no motive live chat should not be easy. Live Customer
It is all about connecting with your clients and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small businesses deliver instant replies and convert more leads.
You’re not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let’s take a deeper look into the live chat system to understand who it’s best for and which of the attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches to a email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within moments of communication through the app. He also likes how the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out without notifications. He explained that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your traffic. By way of example, if you’re sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is looking at a pair of sneakers you sell on your site, you understand precisely what to start speaking about, and you have the tools for creating canned responses for specific components of your site. Live Customer
The obvious start to this particular review is that the true chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the agent about the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (in which the chats come in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your site only takes a fast copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and following the conversation. Feel free to modify about colors, set causes for when the chat box pops open and configure the types that you want people to fill out before speaking to you.
You have the chance to go with the default option stylings (which is fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d like to manage live chats while on the go. By way of example, if you have to leave the office but still want to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are all carried over to the mobile programs. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your website in real time. Your customer support is constantly managed, as it functions just like texting from your phone.
The reporting is just one of the strongest parts of Chat, because it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics over time. You can track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. By way of instance, a site is provided for studying about updates and suggestions, while the Guides page is full of advice about how best to sell online, how to manage rude clients, the way to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and about the web site for many programs. Live Customer
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider delivers a strong free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, a 1 day chat history and native cellular apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the previous plan and support for ten users, five sites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free program for individuals just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this article, we discuss with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a few products and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for businesses with large support groups. Live Customer