Intro Live Customer Service
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat which can be found on your own site is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Customer Service
The Live chat program itself is much more involved than your normal client. You will be able to see each of those visitors that are on your website at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. While some of the info will be a whole lot more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site that looks a little old fashioned. It looks like it’s full of advertisements, except it’s only a site edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving representatives. The other representative can follow-up the case and answer within minutes. It’s useful when an agent doesn’t have the knowledge to solve the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Customer Service
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info gives you an insight in what clients are looking for. You have a lot of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the application, you might discover there what you want to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of further operators) can be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Live Customer Service