Introduction Live Customer Service
There’s no motive live chat shouldn’t be simple. Live Customer Service
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let’s have a deeper look to the live chat platform to know who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and determined that it’s normally positive ratings. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a positive overview of Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within minutes of communication through the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your visitors. For example, if you are sitting on the Chat backend you’ve got the capability to view which users are surfing your website in real-time. So if someone is considering a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you have the tools for making canned responses for certain parts of your site. Live Customer Service
The obvious start to this review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and after the conversation. Feel free to change about colors, set causes for when the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for those who’d like to handle live chats while on the move. For example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your website in real time. Your customer support is continually handled, since it works just like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics over time. You can track your customer satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is filled with advice on how to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email support in-app and on the website for many plans. Live Customer Service
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider offers a solid free plan that you can continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of features that you don’t get together with the free bundle.
Let’s take a look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 website, unlimited chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats each month, per 30 day chat background, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free program for individuals just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we discuss with you some answers from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is essential that the software integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with big aid groups. Live Customer Service