Intro Live Customer Support
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and using live chat available on your own website is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Customer Support
The Live chat program itself is a great deal more involved than your normal customer. You will be able to observe each of those visitors which are on your website at any given time, as well as their own IP address, their referral origin, their local time, working system and much more. Though some of the info will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website that looks somewhat old fashioned. It looks like it’s packed with ads, but it is just a website version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, add chat buttons for your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions involving representatives. The other agent can follow the case and reply within minutes. It’s helpful when an agent does not have the knowledge to address the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Customer Support
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the home page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I saw felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal option or all the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor info provides you an insight into what customers are looking for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried without any price for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and service that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Live Customer Support